FAQ

1. How long are shipping times?

Your products will ship within two days of your order, and then take up to one week to reach your doorstep.

2. What's your return policy?

Personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 15 days after reciving.

3. Can I cancel my order?

We are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.
Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at cokirashop@gmail.com if you have questions about personalization, before placing your order.

4. Do you offer exchanges?

We do not offer exchanges.